Frequently Asked Questions

Payment Options
All payments are made through Paypal and can be made using debit and all major credit cards. If you would rather pay by another method, such as personal cheque (UK only) or bank transfer, please place your order by phone or email. Contact details can be found here. Please note that business hours are 9am to 5pm on Monday to Friday.

Currency
The Currency in Marianne’s store is British Pounds Sterling (GBP).

Ring Sizes
Please use the ring sizing guide to determine your ring size. All ring sizes must be quoted at time of order. It is the responsibility of the customer to provide the correct information when placing your order. There will be a re-size charge (plus postage) for any rings that have to be amended following an order.

How do I work out my ring size?
This is relatively easy to do. Take a piece of string or a thin strip of paper and wrap it around the base of your finger. Mark the point where it overlaps with a pen. Measure (in millimeters) the length from the starting point of the string/paper to the pen mark. You will now have the circumference measurement of your finger. Divide this number by 3.14 to determine the diameter of the ring you need, then use the ring sizing guide on this site to find your ring size.

If you are buying a ring for someone else you can use the same procedure. Simply take a ring belonging to them and place it on your own finger. Use the string/paper technique to measure the circumference of the finger that their ring fits or the point on your finger that the ring rests. Alternatively, you can take any existing ring to a local jeweler to be measured.

How long will it take to make my ring?
All rings are custom-made to order in the size requested. This means they take a little longer to arrive than other items that are held in stock. Marianne will personally email you following your order to advise on timescale. As a guide, four weeks is the maximum time expected for ring orders. Commissions for variations on designs may take longer. If you need your ring for a particular date, please let Marianne know and she will do her best to complete your order in time.

Where can I see the Jewellery?
Marianne has a growing number of stockists around world and takes part in temporary exhibitions where selections of her jewellery can be viewed and purchased. Marianne personally exhibits at design fairs in the UK - a perfect opportunity to view her complete collection in person and discuss the designs with her. Marianne will let you know about these shows on the website. You can also subscribe to the newsletter to receive information and invitations to these shows. Personal appointments can also be made to visit Marianne in her studio in Glasgow to see the jewellery or discuss commissions. Please get in touch to arrange a suitable time.

Ordering

How do I know that my order has been accepted?
You will receive a system-generated email acknowledging your order and payment followed by a personal email from Marianne specifying estimated delivery times etc. If you think your order has not gone through please contact Marianne.

Trade Orders
If you are a member of the trade and would like to purchase a selection of Marianne’s work for your shop/gallery, please contact Marianne for her wholesale prices and guidelines. Thank you. 

Cancellation of an Order
Due to the nature of my service orders must be cancelled or amended within 24 hours if you no longer wish to proceed with your purchase.

Repairs & Amendments
Marianne is happy to repair any items purchased from her. Please get in touch with a description of what is wrong. A repair quote will be presented before work is carried out.

Suggestions or Comments
Your comments and opinions matter and are warmly accepted. If you have any suggestions or comments please contact Marianne.