FAQs

Acclaimed British jewellery designer Marianne Anderson graduated from The Glasgow School of Art in 2003 with a First Class Honours Degree in Jewellery Design. Since then, Marianne has developed her exquisite jewellery from her studio in Glasgow, Scotland. Working mainly in oxidised silver, 18ct gold, red garnets and white pearls she creates luxurious collections that reference ornamental detailing and all things decorative. All the pieces in her collection are entirely made by hand and exhibited and sold across the world. 

All payments are made through Paypal and can be made using debit and all major credit cards. If you would rather pay by another method, such as personal cheque (UK only) or bank transfer, please place your order by phone or email. Contact details can be found here. Please note that business hours are 9am to 5pm on Monday to Friday.

Please use the ring sizing guide to determine your ring size. All ring sizes must be quoted at time of order. It is the responsibility of the customer to provide the correct information when placing your order. There will be a re-size charge (plus postage) for any rings that have to be amended following an order. 

This is easy to do. Take a piece of string or a thin strip of paper and coil it around the base of your finger. Mark the point where it overlaps with a pen. Measure (in millimeters) the length from the starting point of the string/paper to the pen mark. You will now have the circumference measurement of your finger. Divide this number by 3.14 to determine the diameter of the ring you need, then use the ring sizing guide on this site to find your ring size.

If you are buying a ring for someone else you can use the same procedure. Simply take a ring belonging to them and place it on your own finger. Use the string/paper technique to measure the circumference of the finger that their ring fits or the place on your finger that the ring rests. Alternatively, you can take any existing ring to a local jeweler to be measured. 

All rings are custom-made to order in the size requested. This means they take a little longer to arrive than other items that are held in stock. Marianne will personally email you following your order to advise on timescale. As a guide, four weeks is the maximum time expected for ring orders. Commissions for variations on designs may take longer. If you need your ring for a particular date, please let Marianne know and she will try to help.

Marianne has a growing number of stockists around world and takes part in temporary exhibitions where selections of her jewellery can be viewed and purchased. Marianne personally exhibits at design fairs in the UK - a perfect opportunity to view her complete collection in person and discuss the designs with her. We will let you know about these shows on the website. You can also subscribe to the newsletter to receive information and invitations to these shows. Personal appointments can also be made to visit Marianne in her studio in Glasgow to see the jewellery or discuss commissions. Please email or call to arrange a suitable time.

How do I know that my order has been accepted?

You will receive a system-generated email acknowledging your order and payment followed by a personal email from Marianne specifying estimated delivery times etc. If you think your order has not gone through please contact us.

If you are a member of the trade and would like to purchase a selection of Marianne’s work for your shop/gallery, please contact Marianne for her wholesale prices and guidelines. Trade orders can be placed online through the shop but please contact Marianne first for instructions. Thank you. 

Due to the nature of our service orders must be cancelled or amended within 24 hours if you no longer wish to proceed with your purchase.

Marianne is happy to repair any items purchased from her. Please email or telephone with a description of what is wrong. A repair quote will be presented before work is carried out. 

Your comments and opinions matter to us and are warmly accepted. If you have any suggestions or comments please contact Marianne.